Frequently asked questions

What administrators and residents should know.

BillCircle keeps the money boundary and every payment decision clear.

Does BillCircle collect residents' contribution money?

No. Residents transfer money directly to the bank account chosen by their community. BillCircle never holds or escrows those contributions.

Can a smaller flat pay a different amount?

Yes. An administrator can split one expense equally, use agreed property shares, set specific amounts, or leave a property out. The method can differ by expense.

Do residents need to learn a new app?

Normal resident updates happen privately on WhatsApp. Secure join links help residents connect to the right property without memorising commands.

How do payment reports work?

A resident tells BillCircle that they transferred money. The administrator checks the community bank account before confirming or rejecting the report.

Can I reuse last month's bill?

Yes. Copy the last bill, change the new amounts, check every property's share, then send it.

What does the monthly fee pay for?

The ₦5,000 monthly fee pays for the BillCircle service. It is separate from every resident contribution and is collected through Paystack.