BillCircle Data Deletion Instructions

Last updated: 20 August 2026

BillCircle is operated by Kayus Systems. During the current pilot, the connected Meta app may still appear as Kayus Shared Bills Pilot.

How to request deletion

  1. Email [email protected].
  2. Use the subject line BillCircle Data Deletion Request.
  3. Include the email address or WhatsApp/phone number used with BillCircle and, if known, the community or property associated with the account.
  4. Do not send bank passwords, PINs, card details, BVN, NIN or other unnecessary sensitive information.

Verification

Before deleting or changing account data, we may ask for reasonable information to verify that the requester controls the relevant BillCircle identity or is authorised to act for the community. This helps prevent someone from deleting another person's records.

What happens after a valid request

We will review the account and delete, anonymise or restrict eligible personal data that is no longer reasonably required to provide the service.

Some records may need to be retained for legitimate security, fraud-prevention, billing/payment history, dispute-resolution or legal purposes. Where full deletion is not appropriate, we will limit or anonymise personal information where reasonably possible.

Short-lived registration data

Unfinished public-registration verification claims are designed to expire quickly. Completing or abandoning registration does not make those short-lived verification records part of a resident's bill or payment history.

Compound closure

A community administrator may also request closure of a BillCircle community. Closing a community does not automatically erase every historical billing or administrator-review record where retention is reasonably necessary for auditability, disputes, security or legal obligations.

Questions

For privacy questions, correction requests or deletion requests, contact [email protected].